FAQ

- Designer Brands Outlet

All products

Products and Range

Are the products on sale genuine?

Yes, our range consists exclusively of guaranteed genuine branded products, which we source from reliable suppliers.

Which brands can I find in the online shop?

Our range includes products from Michael Kors, Karl Lagerfeld Paris, Guess, Tommy Hilfiger, Calvin Klein, Armani and DKNY, amongst others.

How do I choose the right size?

We provide detailed size guides for all clothing items and shoes on the product pages to help you choose.

Ordering and Payment

What payment methods can I choose from?

There are three payment methods available when making a purchase: secure credit card payment via the Barion system, bank transfer, and cash on delivery.

What discounts are available?

If you subscribe to our newsletter, we’ll give you a 1,500 Ft discount on your first purchase (for orders over 15,000 Ft). In addition, we send a 20% birthday voucher to customers with a registered account, which can be redeemed on orders over 25,000 Ft.

Delivery and Collection

Which courier services do they use?

Our parcels are delivered to your door or to a parcel locker by Foxpost, GLS, Packeta and Magyar Posta.

Can I track my parcel?

Yes, we provide automatic parcel tracking for every order. As soon as we hand the parcel over to the courier service, we’ll email you the tracking link.

Is it possible to collect the item in person?

At present, we sell exclusively online, so it is not currently possible to collect items in person.

Returns and Warranty

What should I do if the size isn't right or I don't like the product?

There is no need to worry; you can return the products within 14 days of receipt without giving a reason. Please download and attach the „Product Return Form” available on our website.