Effective from 3 September 2026
1. Service provider details
- Company name / Sole trader’s name: Éva Horváth EV
- Registered office: 6723 Szeged, 15 Gál Street.
- Tax registration number: 69411960-1-26
- Company registration number / EV registration number: 53146034
- Member of Parliament: Éva Horváth
- Email: info@designerbrandsoutlet.hu
- Telephone number: +36307777818
- Website: www.designerbrandsoutlet.hu
2. The subject matter of the contract
These General Terms and Conditions apply to the service operated by the Service Provider www.designerbrandsoutlet.hu This applies to the ordering and fulfilment of the following three services available on the website (hereinafter referred to as the „Services”), as well as to the regulation of payment and the rights and obligations of the parties:
- The online sale and purchase of products available in the online shop – the sale of all clothing, footwear, jewellery and other fashion accessories available to customers in the online shop
The Service Provider shall only commence provision of the Service once the full amount of the invoice has been received.
3. Ordering process
- The User selects the Service they wish to order on the website.
- Once the order has been placed, the Service Provider will issue an invoice, which it will send to the User by email.
- Provision of the Service only after the amount stated in the invoice has been credited is about to begin.
- The method and time of performance are specified in the description of the selected Service.
4. Detailed description of the Services and terms of performance
4.1. Sale of clothing, footwear, watches/jewellery and other fashion accessories
- Description:
- Deadline: The product will be dispatched within 3 working days of receipt of payment
- Deadline: The product will be dispatched within 3 working days of receipt of payment
- Method of fulfilment: Delivery will be made in accordance with the delivery method selected in advance by the Customer
5. Terms of payment
- Payment methods: bank transfer to the bank account number stated on the invoice, online payment by credit card directly on the website, or cash on delivery
- Payment deadline: 1 working day from the date the invoice is issued, in the case of a bank transfer
- The Service Provider will issue the invoice once payment has been received and will send it to the Customer by email.
6. Withdrawal, termination
- The Customer may cancel the order at any time before payment is due, without giving any reason.
- Following payment and prior to dispatch of the Product, the Customer may cancel the order; in such cases, the Service Provider shall refund the amount paid, less any administrative costs that may have been incurred.
- Upon receipt of the Product, the Buyer may withdraw from the contract; in accordance with Section 20 of Government Decree No. 45/2014. (II. 26.) on the right to withdraw from a contract, and is entitled to cancel their order without giving any reason within 14 days.
The withdrawal period expires 14 days after the date on which you, or a third party designated by you who is not the carrier, take delivery of the product.
If the Customer wishes to exercise their right of withdrawal, they must send a clear statement of their intention to withdraw by email to the following address: office@designerbrandsoutlet.hu
For this purpose, you may also use the attached sample withdrawal form, which is included in the parcel delivered to you (Product Return Form).
The Customer shall exercise their right of withdrawal within the specified time limit by returning the product in question, in its original packaging and together with any accessories, in undamaged condition, before the expiry of the time limit specified above.
It is the Customer’s responsibility to prove that they have exercised their right of withdrawal in accordance with this provision.
The Seller is obliged to acknowledge receipt of the consumer’s notice of withdrawal upon its receipt.
(a) The legal consequences of withdrawal:
If you withdraw from the contract in accordance with Section 22 of Government Decree No. 45/2014 (26 February), the Customer is obliged to return the product to us or to the relevant courier service without undue delay, but no later than 14 days from the date of receipt of the product. The deadline is deemed to have been met if you dispatch the product before the expiry of the 14-day period.
Thereafter, the Seller shall refund the full purchase price of the product without delay, but no later than 14 days from receipt of the returned product, using the same payment method used by the Buyer, or, in the absence of such information, by bank transfer, subject to prior agreement. With the Buyer’s express consent, the Seller may use another method of payment for the refund, but the consumer shall not be charged any additional fees as a result. The Seller shall not be held liable for any delay resulting from an incorrect and/or inaccurate bank account number or postal address provided by the Customer.
We may withhold the refund until we have received the product back, or until the Customer has provided proof of its return: whichever occurs first.
The Customer shall bear the direct cost of returning the product.
You may only be held liable for any reduction in the value of the product if this has resulted from use exceeding that necessary to ascertain the nature, characteristics and functioning of the product.
(b) The right of withdrawal shall cease to apply:
The right of withdrawal under the contract may not be exercised in respect of any non-prefabricated product manufactured in accordance with the Customer’s instructions or at their express request, or in respect of any product clearly personalised for the Customer, or in respect of a product in sealed packaging which, for health or hygiene reasons, cannot be returned once the packaging has been opened following delivery.
The Customer may not exercise the right of withdrawal in respect of a product that has been damaged or used after collection. Any use beyond what is necessary to check the size will result in the loss of the right of withdrawal.
The Seller is not obliged to repurchase the product if the Customer returns it in a damaged condition. If such a product is returned, the Seller shall return it to the Customer at the Customer’s expense.
A notice of withdrawal sent by text message or given over the telephone is not legally valid.
7. Liability
- The Service Provider shall provide the Service in the manner set out in the contract.
- The Service Provider shall not be liable for any delays or errors arising from the User providing incorrect or incomplete information.
- In the event of force majeure (e.g. technical fault, natural disaster), the Service Provider shall be exempt from its obligation to perform.
8. Complaints Handling
- The Customer may submit any complaints regarding the Service in writing to the info@designerbrandsoutlet.hu at the following email address.
- The Service Provider shall respond in writing within 14 days of receiving the complaint.
9. Data processing
In the course of data processing, the Service Provider acts in accordance with the data protection legislation in force at any given time and the provisions set out in the Privacy Notice available on the website.
10. Other provisions:
If you encounter any problems with a cross-border online purchase that you are unable to resolve with us, you may submit your complaint to an approved dispute resolution body (Online Dispute Resolution – ODR).
ODR is the EU’s interactive consumer protection platform, which enables customers to lodge a complaint at this address: ec.europa.eu/consumers/odr
In Hungary, you may also submit your complaint to the relevant Hungarian government office – acting as the consumer protection authority – for your place of residence or stay, or to a Hungarian conciliation body of your choice. However, we are not obliged to participate in dispute resolution proceedings before consumer conciliation boards, nor do we intend to do so.
No registration is required to browse our website. Orders can be placed following voluntary registration. During registration, the Customer provides their personal data and authorises the Seller to store and process it. By registering, the Customer authorises the Seller to pass on the personal data provided to the Seller’s staff and to third parties responsible for handling delivery. The Buyer may amend the details provided at registration at any time or request their deletion in writing by sending an email to the Seller’s email address.
By registering, the Customer consents to the Seller contacting them and, from time to time, informing them of changes to the website and important information. By registering, the Customer automatically consents to receiving commercial offers and newsletters; however, they may unsubscribe at any time by using the link provided for this purpose at the end of the newsletter.
During registration, the Customer provides a password and is obliged to keep it safe so that they can use it later if they wish, but it is not advisable for it to fall into the hands of anyone else. The Customer is responsible for any orders placed after logging into their account on our website using their password.
The Buyer is solely responsible for the accuracy, authenticity and completeness of the details provided during registration. Should the Seller become aware that the information provided is false, it may, with immediate effect, request the Customer to verify the authenticity of their information. Should such an attempt prove unsuccessful, the Seller is entitled to cancel the order placed by the registered Customer or to restrict their access, either partially or in full.
The content published on the website by the Seller (articles, photographs, graphics and other copyright-protected material, the website’s layout, design, editorial concept, ideas, their implementation, as well as the trade marks, logos and trade names) on the website are the intellectual property of the Seller or the manufacturers of the products. The product names and brand names featured on the website belong to their respective owners, and the Seller publishes them for information purposes only.
The use of content published by the Seller that constitutes the intellectual property of third parties (e.g. quotations, photographs, graphic content, trade marks, logos, domain names, etc.) may only take place within the framework of Act LXXVI of 1999 on Copyright and Act XI of 1997 on the Protection of Trade Marks and Geographical Indications. Any use beyond this requires the consent of the relevant author.
It is strictly prohibited to reproduce, copy, publish or modify any content on this website by any means, including electronic means. An exception to this is where the Seller has given prior written consent, or where the Seller expressly permits this on the website. This prohibition applies in particular to text, images, graphics, logos, emblems, photographs, videos and audio material found on the website. It is strictly prohibited to produce or create any material or work based on or derived from the content of the website.
11. Final provisions
- These General Terms and Conditions shall remain in force for an indefinite period and shall come into effect upon their publication on the website.
- The Service Provider reserves the right to amend the General Terms and Conditions, which shall come into force upon publication on the website.
- In matters not covered by these General Terms and Conditions, the provisions of the Civil Code and the legislation on electronic commerce shall apply.
